bcjam's profile

Visitor

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3 Messages

Friday, April 4th, 2025 7:47 PM

Double Cost

I just got charged nearly double ($59) for my home internet where I supply my modem.  Since I am on a fixed income, I would like to get the bill back down to $30 a month.  Can you assist with that?

Official Employee

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2K Messages

18 days ago

 

bcjam Thanks for reaching out to us over our Xfinity Community Forums! We would be more than happy to review your account, and see what possible promotions may be available for your services. To get started, please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

Official Employee

 • 

2.1K Messages

18 days ago

 

bcjam thank you again for the chance to help make sure you were on the best promotion to fit your needs. 

 

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