Hello, @user_7fb75b! Thanks for taking the time to reach out with your billing concerns. I definitely know how important it is to sort out balance and payment issues, and I want you to know that you've come to the right place! Our team is the best at reviewing and resolving concerns like these. It's our pleasure to help :) I'll let you know up front that if there is not a negative (credit) balance, the account will likely be ineligible for a refund (for example, if your balance was at least the amount of those two payments combined, we would not be able to refund money owed). However, if the second payment put the account into a credit balance, we might be able to submit a ticket for your refund request!
I see that you've already sent a direct message with some details. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! I'll reply to you via DM momentarily.
I've already submitted a ticket for a duplicate payment. No one told me that I had to cancel my payment arrangement if I decided to pay it early. I'm still VERY upset at the shady practices of this company. Also plan on disputing that 2nd payment with my bank, if my refund request is refused
The payment arrangements are a joke. They force you into them and then they lie to you to tell you that you can set up a partial payment plan. All these people do [Edited: "Inflammatory"]
@user_849wuz I was told by an Xfinity rep that "I am responsible for canceling payment arrangement if I decide to pay early". Well, I was never told that when I setup the arrangement. Xfinity is basically putting all the blame on me, the customer, and won't even reverse the charge on their end.
@user_7fb75b I would be happy to take a closer look at your account with you and submit a refund for any credit balance on your account. To get started, please respond to the private message that was sent with how you like the authentication code to be sent to you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.3K Messages
29 days ago
Hello, @user_7fb75b! Thanks for taking the time to reach out with your billing concerns. I definitely know how important it is to sort out balance and payment issues, and I want you to know that you've come to the right place! Our team is the best at reviewing and resolving concerns like these. It's our pleasure to help :) I'll let you know up front that if there is not a negative (credit) balance, the account will likely be ineligible for a refund (for example, if your balance was at least the amount of those two payments combined, we would not be able to refund money owed). However, if the second payment put the account into a credit balance, we might be able to submit a ticket for your refund request!
I see that you've already sent a direct message with some details. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! I'll reply to you via DM momentarily.
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