Hi there! Thanks for taking the time out of your Wednesday to reach out. As a paying customer myself, I can understand the inconvenience caused by being over-billed. You've reached the right team. Over social media, we are a team of experts who specialize in resolving billing concerns. We can help. To get started, please send us a mod mail message with your full address and name so we can ensure we pull up the correct account.
Hi there! Sorry for any confusion on how to get a DM sent to us. Here are the steps below and we will be waiting for your response. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for the DM, I see it now and will be responding shortly.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
•
3.2K Messages
21 days ago
@user_60wm1p,
Hi there! Thanks for taking the time out of your Wednesday to reach out. As a paying customer myself, I can understand the inconvenience caused by being over-billed. You've reached the right team. Over social media, we are a team of experts who specialize in resolving billing concerns. We can help. To get started, please send us a mod mail message with your full address and name so we can ensure we pull up the correct account.
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