1 Message
[Edited] Billing support
I am not able to pay the bill since it is not taking it out automatically as if the new debit card . Also on the online account it says I still
live at [Edited: "Personal Information"]
1 Message
I am not able to pay the bill since it is not taking it out automatically as if the new debit card . Also on the online account it says I still
live at [Edited: "Personal Information"]
XfinityAdrienne
Official Employee
•
1.2K Messages
1 month ago
Hey there, @user_5fjr0h! Thank you so much taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the billing concerns regarding the payments and the address. We would be more than happy to help with looking into the account details with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0