[Edited], I cancelled my service and received a cancellation confirmation number. Now you sent my account to a collections agency?

Good morning user_anvdwv. I can absolutely understand your concern. I would be more than happy to look into this further for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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