(Elderly Customer) Request for Account Review and Refund for Unintentional Cable Services

Dear Comcast/Xfinity Customer Experience Team,

I am contacting you on behalf of my 91-year-old father, [Edited: "Personal Information"], who is the surviving spouse of [Edited: "Personal Information"], the account holder for Comcast/Xfinity services at [Edited: "Personal Information"]. The account remained active under her name after her passing in May 2020, and monthly payments have continued via autopay.

Since my mother's death, my father has used internet service only, and has not watched or used cable television. Unfortunately, due to the autopay setup and the emotional toll of losing his spouse, he was unaware that he continued to be charged for a full cable package he never used. Over time, these charges have steadily increased from a significantly lower charge to over $200/month in 2025.

We are respectfully requesting the following:

1. A full review of the account's billing history from the time of my mother’s passing to present.

2. A refund or account credit for the cable television services that were billed but not used.

3. Confirmation that the account has been updated to reflect internet-only service (if not already corrected).

This is surely an unfortunate and unintentional oversight, but one that has caused ongoing financial harm to an elderly individual on a fixed income. These autopaid charges were for services he did not knowingly use or benefit from.

I'm writing in hope Comcast can see the difficulty of the circumstances and provide a reasonable credit for the unused services charged in error.

Thank you very much for your consideration, I know everyone is very busy so your time and attention is truly appreciated.

Sincerely,
[Edited: "Personal Information"] (writing on behalf of my father [Edited: "Personal Information"] and deceased mother [Edited: "Personal Information"]. My father is CC'd on this email.)