Visitor
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2 Messages
Email states service was disconnected due to overdue balance, but service is cancelled with $0 balance
Hello,
I cancelled my Xfinity internet & mobile services a couple of months ago, and paid off all the remaining balances. However, I just got an email stating that my service has been disconnected because of an overdue balance that remains unpaid. I double checked on the portal that there is a $0 balance in my account, but I still got this email, and just wanted to make sure everything was taken care of.
XfinityAlyssaA
Official Employee
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2.2K Messages
3 months ago
Good afternoon @user_ycsydv, and thank you for reaching out on our Community Forums with your billing concerns, we appreciate it and hope you are having a wonderful Monday so far! I see that you received an email regarding an overdue balance after cancelling your internet and mobile account a couple of months ago and paying your remaining balances. To confirm, did you return any XFINITY equipment that was in your possession when you cancelled?
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XfinityDuron
Official Employee
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248 Messages
3 months ago
We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!
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