Equipment Rent and Plan Change

Hello, Thanks for your patience to spare time to read my issue. I have two issues:

1. I applied for new internet connection in Dec 2023 with 150mbps speed for 35$, with auto payment option. After all these days I realized that I have been charged 51$ ( i.e 15$ additional as rent for equipment), my bad. As in the introductory offer I was not supposed to be charged for rent until completion of 12 month. I request the support team to correct this error.

2. I need to downgrade my plan since I'm finding it very expensive to pay beyond 35$ for the internet. Kindly do the needful.

Responses

XfinityEva

Official Employee

•

1.3K Messages

3 days ago

Thank you so much for reaching out to us about your plan. We can definitely take a look at what happened and how we can help. May I please ask that you send us a direct message with your full name and service address.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_2ggtvc

Equipment Rent and Plan Change

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