1 Message
Equipment rental charge (after internet speed upgrade) that was never part of the sales pitch.
Xfinity offered me an upgrade in my Internet speed, and I accepted. However, I was never informed that I would be billed for monthly rental of a new modem. I have used my own modems since I started with Xfinity. How do I get this charge cancelled?
Shankarhokie
Contributor
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54 Messages
8 days ago
I don't know about your situation but I found out using (y)our own modem has a cap on the monthly data usage (1TB). I stream Netflix, Prime and movies in 4K and ate up data real fast, especially when I also streamed Olympics in 4K. I now rent the Xfinity modem with xfi complete and that cap has been lifted.
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EG
Expert
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107.1K Messages
8 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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2.5K Messages
8 days ago
@user_9la2i5 We never want you to feel like you're being cheated or put over a barrel. The whole point of our customer approval process is to present information upfront with full disclosure so problems like this don't occur. I would be happy to take a look at the account and assist you with the charge.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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