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user_z5xgdw
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Thursday, March 27th, 2025 12:42 PM

Erroneous $800 bill

I've been dealing with a billing issue since February 19th. I've spent dozens of hours on the phone with probably a dozen different people, and nothing gets done. Either Solutions are presented and aren't accomplished or Solutions are presented and are erroneous. Either way living with an almost $800 Bill hanging over your head that just won't go away is daunting. Everyone keeps telling me they know it's an error but only finance can make it go away. Isn't there anyone who can help me?

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8 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

8 days ago

 

user_z5xgdw I appreciate you creating a post and apologize for the experience you've had on the phone. For clarity, is this bill associated with residential services (internet, tv, or home phone) or with Xfinity Moble?

 

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user_z5xgdw

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@XfinityThomasD​ 

Xfinity home security

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8 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

Gotcha. I ask since our team is limited with our access to assist with Xfinity Mobile accounts, but we can view your residential account and can look further into the billing for you. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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8 days ago

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EG

Expert

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109.5K Messages

8 days ago

Concern moved here to the Billing help section.

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