1 Message
Error again!
Even this forum gives me an error that something went wrong when I even tried to get a billing question answered, what's wrong with you people? I don't have enough life to spin through your ai and now this. Good grief. I actually have to cancel you guys rather than get my billing figured out. I changed nothing on my autopay, and somehow it got goofed. I'm out of the country, and my wife, not on the account couldn't even pay it with a credit card! It won't even let me pay online! And certainly not try to reset it up. And good luck trying to find a human being to help.
XfinityAdrienne
Official Employee
•
1.2K Messages
9 days ago
Hey there, user_vp60xz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your billing/payment concerns. When you attempt to get the payment update, do you receive an error? We can certainly take a look into your account with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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