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user_aqb4ut
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1 Message

Saturday, May 25th, 2024 1:04 PM

error message paying bill

I keep getting something is wrong try to reload message when I'm trying to pay my bill. Its BEYOND difficult to contact anyone i tried to pay over the phone and it saids they cant retrieve any payment methods you cant talk to anyone until your service is restored so how am I supposed to fix this?!

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Updated 

26 days ago

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EG

Expert

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107.1K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityRaul

Official Employee

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1.6K Messages

6 months ago

Hello, @user_aqb4ut. I sincerely apologize for the inconvenience this payment issue is causing you. I appreciate you doing everything you can to stay on top of the bill. We can definitely look into taking the payment for you.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

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user_mx2duz

2 Messages

26 days ago

Happening to me. Chatting did nothing. Can't pay with the app, online, etc. Help?

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_mx2duz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making a payment, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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