Visitor
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3 Messages
Error on my bill and can not get in touch with anyone to fix it
Xfinity and their Bot help are just awful. I got an upgraded modem about 6 months ago and it came with no information about a return of the old one. I assumed I would get return info but instead I got a massive company who wants to steal money from customers. I got billed a monthly charge for the old modem. Did not notice the charge right away and upon noticing I somehow got in touch with a live person who scheduled a pickup of the modem. I am over an hour to a UPS store or a Comcast store so those options for dropping off the modem are not valid options. I was assured I would not be billed for the old modem again would get an Email containing info about the pickup but never did. Well, just realized I'm getting billed again! Please Xfinity if you are willing scam and steal from your customers make it easier to speak with someone on the phone. Don't tell me you will pick up a modem and "NOT" charge me to only wait a month and sneak the charge back on my bill.
XfinityJanelle
Official Employee
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1.8K Messages
3 months ago
Hey @user_2svhdf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the equipment return. I would be more than happy to offer my assistance, we currently have 2 options for returning equipment which can be located here How to return your Xfinity equipment. Once the equipment is returned it would be removed from the account. We currently do not offer technicians to pick up equipment. The charge would remain on the bill until the equipment is returned.
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