ETF Not Waived For Active Duty Military

I am relocating due to military permanent change of station (PCS) orders and was charged a $100 early termination fee. I went into a store to cancel my account and was told I would not be charged a fee because I am active duty military on PCS orders. I spoked with customer service over the phone today 7/28/26 and was told there was nothing they could do. I empathized they cannot charge me an early termination fee as it goes against the Servicemembers Civil Relief Act (SCRA). The agent would not put me through to a supervisor nor offered any additional help to ensure this is made right.