Ever since my monthly charge went up $40, I’ve had issues with Xfinity not handling my ACH correctly.

Xfinity refuses to paper bill my account, so I had to set up an ACH account for them to draw on. My billing amount was transferred each month. But when it went up a whopping $40 and they notified me I the worst possible way (my email account that is super-spammed), I did not find out until 2 months later. I got the account current by paying within the app. Now it says I am past due again, and won’t go through the autopay/ACH. I need to speak with a PERSON, as automated AI cannot deal with my specific issue. Please help!

Responses

XfinityBillie

Official Employee

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3.3K Messages

14 hours ago

user_mygsih I definitely understand the concern if you have been experiencing issues getting payments to process on top of the bill increase. I'm happy to help you review the account and assist with lowering the bill and if I can determine what happened with the payment. Keep in mind that our team cannot accept payments for security reasons. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_mygsih

Visitor

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3 Messages

Okay, I did that. How long do I have to wait for a response? I can’t belive a company does “customer service” this way. DMs are like using a computer message board back in the 90s. And yet this is the 21st century!

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13 hours ago

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XfinityThomasB

Official Employee

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1.9K Messages

I actually already replied to your message. Can you take a look at the direct message inbox? user_mygsih

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13 hours ago

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Billing

user_mygsih

Ever since my monthly charge went up $40, I’ve had issues with Xfinity not handling my ACH correctly.

XfinityBillie

user_mygsih

XfinityThomasB

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