EVERYTHING IS TERRIBLE

I give up Xfinity…you win. You somehow managed to drop the bar below the bottom of the ocean so far that not even James Cameron can find it and bring it back up.

I actually cannot believe this company. I just spent the last hour and a half either on the phone with this TERRIBLE customer service or writing a long review about how POORLY my experience has been with this company, just for the review to have an error when I was adding a tag to it after writing out the review. So please give me a little grace if I slip up.

Long story short this company owes me a refund of $120 for 4 payments made for a service that I did not use because they needed to close an account and open a new one just for me to upgrade my WiFi package. I’ve been on the phone with customer service 4 times now for this issue and was told it would be resolved and I’d be refunded, BUT ALL 4 TIMES I HAVE GOTTEN NOWHERE AND ENDED UP BEING OWED MORE MONEY THAN BEFORE I CALLED THEM. 

Do not for any reason use any product from this company. I don’t care if they are the only available service for your brand new $1 million dollar home. Just burn it down and start fresh somewhere with Verizon because this company will make you regret it, I can promise you that.

My previous attempt at a review was so much better than this and I feel bad for all of you who didn’t get to read it. If you don’t believe me when I say I’ve had a terrible experience, I swear I went into more detail in that review.

To the Xfinity reviewer looking at this right now. Yes you - hi. I do not want a response from you. My bank will be in contact with you regarding the money you owe me. I mean it when I say I am done talking with your customer service representatives. It has given me stress and been a massive waste of time that has aged me 5x faster than war would have. No thank you, bye.