Existing Customer Deal

Hi there! Thank you for visiting Xfinity Forums for help with your account. We appreciate your loyalty over the years and want to make sure you have the best plan for your needs and budget! Any notices about upcoming changes are sent out on the statement before this happens. Let's take a look at your account together, please send us a direct message with your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it