Visitor
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1 Message
Existing customer – promotion ending and bill increasing from $51 to ~$90
Hi, I’ve been an Xfinity Internet customer since 2024 and would prefer to stay with Xfinity, but my pricing has continued to increase as promotions expire.
I paid around $35/month through most of 2025, and since December 2025 I’ve been paying about $51/month for 300 Mbps. I’m currently paying $51.47/month, but I was recently told that once my current loyalty promotion expires, my bill could increase to around $90/month.
I checked the plans available while logged into my account, but the replacement options are significantly more expensive. We are only a two-person household and 300 Mbps is already more than enough for us.
Could the Digital Care team please review my account for any existing-customer promotions, loyalty/retention offers, repackage options, or multi-year price guarantees?
I’m only looking for internet service and don’t need higher speeds, TV, or other add-ons. I’d really prefer to stay with Xfinity if there is a reasonable option available.
Thank you!
EG
Expert
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122.2K Messages
13 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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571 Messages
13 days ago
Hi there @user_ripjcb Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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XfinityEva
Official Employee
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2.8K Messages
8 days ago
Thank you @user_ripjcb for taking the time to work with our team and allow us to review your options. I do apologize we could not make it work for you in time and appreciate you being part of Xfinity. We hope to be able to provide service again in the future.
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