Visitor
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12 Messages
Expired Promotions - here we go again
Hello,
Request access to an Executive team or Billing manager to discuss expired promotions on my account.
The customer service agent I spoke a couple of days ago did not have any interest in working with me to bring my account costs down to a more competitive and affordable level, stating that the Executive team that was involved last year would be the only ones that could assist me.
This is the second year in a row where I have needed to request escalation for poor customer service to simply make my Xfinity services more reasonable and in more line with other providers. As a customer since 1993, I have seen this process of dealing with elevated subscription and fees (for the same level of services) become more painful for the customer. Here's hoping that this process improves for next year.
Thanks,
Dave
XfinityThomasC
Official Employee
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2K Messages
1 month ago
Hello, @DavePi99
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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