Explain My Billing Statement

To Whom It May Concern,

I switched to a different internet order recently and wanted to know if the additional partial charges resulting in a decreased bill than expected is normal during a switch. Also, the sales tax on my billing statement further decreased my bill instead of adding to it. Is there a reason for this?

Sincerely,

Xfinity Customer

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XfinityAlyssaA

Official Employee

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2.2K Messages

3 months ago

Good evening @user_vbjemt, and thank you for reaching out on our Community Forums with your billing questions, we appreciate it. We do bill in advance for services so when you make a plan change and enter a new promotion, any applicable prorated credits for that change get applied to the next month's statement. Does that make sense?

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user_vbjemt

Visitor

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5 Messages

Thank you for your explanation on the prorated credits, but I’m not sure why it is a one-time application that doesn’t get carried to the following months. Also, I still don’t understand why the sales tax was a positive total, unless the prorated credits were applied to that/a part of them.

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2 months ago

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XfinityMatthew

Official Employee

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966 Messages

user_vbjemt I would need to look at your specific account to break it down better and see what you mean with the sales tax. If you'd like us to take a look send us a direct message with your full name and the service address.

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2 months ago

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user_vbjemt

Visitor

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5 Messages

I have sent a direct message. Thank you so much for helping me with this!

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2 months ago

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user_vbjemt

Explain My Billing Statement

XfinityAlyssaA

user_vbjemt

XfinityMatthew

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