Extending Promotional Rate

@jfehre620

Thanks for reaching out to us. We understand how important it is to have the best plan to fit your household needs. In the future, you can always go to our Xfinity website & sign in with your username and password to view what available options we may have that are only available online. https://www.xfinity.com/digital/offers/plan-builder

I'll be happy to take a deeper look at your account to see what options we have. To get started, please send me a direct message including your first and last name and complete service address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum