Visitor
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1 Message
Extra 128 on bill
I cannot afford the extra 128 they keep charging on top of my 85 dollar bill and I'm confused on WHY I'm being charged 128 extra a month. They keep charging it and then refunding it and I don't understand why but I have to keep paying it to get the service. I don't get it.
XfinityJosephA
Official Employee
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2K Messages
3 months ago
Hello, @Emoore2003, thanks for taking the time to reach out to us on our Forums page! A few things I can recommend doing is checking your billing statements for one-time charges and make sure your previous payments finalized. One-time charges such as installation charges or shipping charges can make the bill unexpectedly higher.
Also, if you feel you have paid the same balance twice, make sure you don’t see any returned payments. If you have the Xfinity app, you can check your Transaction History and your Statement History from the purple “Manage Billing” tab.
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