Extremely dissatisfied with xfinity support about the billing issue.

I am writing to express my extreme dissatisfaction and frankly, utter frustration with Xfinity support regarding a billing issue that has now escalated unnecessarily. I need this resolved immediately.

Let me be clear: my monthly payment is $25. On December 1st, this was automatically paid from a bank account. However, as that account was subsequently closed, I immediately contacted customer support to reverse the payment. I was assured by the agent that this had been done. Following this assurance, I proactively took the following steps:

• I manually paid the $25 due for December on December 8th using a different payment method.
• I even went ahead and paid January's bill early, on December 20th.

Despite my proactive efforts to resolve this issue and keep my account current, I have now been charged a ONE-TIME $25 EFT/check return fee. This is absolutely unacceptable. I contacted customer support specifically to avoid this very situation! I was explicitly told the initial payment would be reversed. Instead, I'm being penalized for something I actively tried to prevent.

I am beyond irritated. This fee is completely unjustified and a direct result of misinformation or mishandling on the part of Xfinity support. I expect this $25 fee to be removed immediately.