Visitor
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3 Messages
Failure to waive early termination fees per Executive Support
I recently canceled my account due to deceptive practices by an Xfinity agent regarding an unlimited data plan they signed me up for.
The early termination fees on my final bill must be removed. I am also disputing the additional data overage charges on my bill due to the charges being applied in the plan I was deceptively signed up for. These charges should not be on my final bill as it was part of the FCC complaint that executive support acknowledged.
Below is an email provided by Xfinity Executive Support. The formal FCC complaint is in Ticket# ESL04981441.
Please help me so that I do not have to reopen my FCC complaint. I have called and left the below representative a voicemail, but maybe someone here can lend him a helping hand.
Good afternoon Mr. <redacted for privacy>,
This email serves as a follow-up to our earlier conversation regarding the misinformation you received concerning your data plan being unlimited. As stated in the event you decide to opt out of your contract, and go with a different service provider, in the event you are billed an Early Termination Fee I will waive the charges. Please let me know if you have any questions or concerns.
Thanks
<redacted for privacy>
Xfinity – Executive Customer Relations
Office <redacted for privacy>
Office hours 8:30am-5:00pm EST (Monday-Friday)
#WEOWNTHEEXPERIENCE
XfinityEmilyB
Official Employee
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1.9K Messages
3 months ago
@traj Thank you for reaching out so I can review the ticket and make things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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XfinityDemitrius
Official Employee
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1.8K Messages
3 months ago
Hey @traj, Thank you for taking the time to message in with your information. I am glad that you were able to get in contact with the executive support team to review the Xfinity account and billing. We appreciate you being a part of our Xfinity Community and hope you have a great week ahead of you.
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