False advertising

Hi there. Thank you for being a customer for over three years. As a consumer myself, I can certainly understand how disappointing it is to see advertisements for faster speeds at a lower price while being told the only way to reduce your bill is to downgrade your service. Promotional offers can vary based on several factors, but we'd hate to see you leave without taking another look at your account. We'd be happy to review your current services and available options to make sure you're receiving the best value possible. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll be glad to take a closer look with you.