@user_6a2hzu We want to thank you for reaching out on the Community Forum for support with your billing issue. We are glad we were able to remove that channel and the charges. Never hesitate to create another public post for any of your future account and service needs!
XfinityEricB
Official Employee
•
2.3K Messages
22 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasC
Official Employee
•
2.6K Messages
21 hours ago
@user_6a2hzu We want to thank you for reaching out on the Community Forum for support with your billing issue. We are glad we were able to remove that channel and the charges. Never hesitate to create another public post for any of your future account and service needs!
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