False claims

Hello I have been receiving Xfinity services and was previously happy but I am extremely upset with recent events. Last summer I switched apartments and was assisted at an in person Xfinity store. I was told there were issues transferring over my account information so a new account had to be made. Something was done incorrectly and two separate accounts were made for my same address. One account is fully paid up. Second false account was not paid due to incorrectly made duplicate account. I have spoken with countless representatives through Xfinity yet the issue has not been resolved. Each conversation I have been told it should be resolved, but it has not. Now I have been sent to debt collections over a False bill. This has negatively impacted my credit score.