Visitor
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1 Message
False Payment Arrangement
Not sure what to do here...I spoke via the chat with a rep yesterday and got an extension on my bill for 5 days until I am paid. They also put in a new order for a cheaper plan for me they found. I have it all transcribed that I should have the extension and the new price. I woke up this morning with my internet off. The online chat support keeps sending the same disconnection notice and wont let me select any options at all, let alone talk to a person. I tried calling and it says "we are sending you a link to the AI assistant" and it hangs up. WHY CANT I TALK TO ANYONE?! I work from home for a medical company and I need to have my internet access. How do I talk to someone and get this fixed?
XfinityRaul
Official Employee
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2.3K Messages
2 months ago
@Ceeblime89 Thank you for making us aware your services have been interrupted even after setting up a payment extension yesterday. I also work from home so I know how important it is to always have a reliable connection. I would be more than happy to review your account to see what we can do to restore your services.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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