False promises by xfinity scam

I contacted Xfinity to lower my internet bill and found the process very frustrating, as I had to speak with an agent via SMS chat. Despite the initial difficulties, the agent offered me a promising deal: $55 for 500Mbps internet plus an iPad via Xfinity Mobile. I was assured that I would receive a $40 discount on my internet service, reducing my monthly bill to $15, and would pay $40 for the iPad with mobile service.

However, upon receiving my bill, I noticed a significant discrepancy. The total amount billed was $127, which is far from the agreed-upon amount.  Well after 7 hours and 2 trips to the xfinity store, I finally got to return the iPad and remove the mobile bill.  Can't trust them. 10 years and nothing but headache.  After the holidays I will switch providers to century link. 

"

Okay I have found a amazing deals for you in your account where you will receive the 500Mbps Fast + own modem + A Brand new Apple iPad (10th Generation) unlimited lines and the final monthly bill will be just $55/mo after auto pay with the checking account and inclusive all the taxes and fees.

below is what the agent promise. 

Yes, I am helping  to help lower your bill. Additionally, you will receive 500 Mbps, and since this iPad is part of our bundle deals with the internet, you are getting a good discount for having the iPad line with us. You will receive a $40 discount on your internet bill, making your internet bill just $15 per month . The iPad will cost you $40 per month, so the combined monthly bill will be just $55 per month after auto-pay with a checking account, including all taxes and fees."