@user_5cvk7e Thanks for adding a post. We can help with Xfinity Internet, Cable, Voice, and Security questions. For help with NOW products or to submit a complaint, use their support team and help page here https://www.xfinity.com/support/now.
user_mma59 Thanks for reaching out to us for support, and we are happy to help. Can you please create your own public post for your topic that we can assist you from? Your comment on this tread is not related to the topic of Mobile service.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I was charged for service I never used from 10-2025 to 3-2026. I don't have that kind of money. I went into the Xfinity store and told them. They gave me a number to call. A ticket was opened and the agent I spoke with on the phone stated she could clearly see I had no usage even before 10-2025. This is unfair to be charged all this time for usage I never used. I was unaware up till when I received an email stating I was being charged 120.57 and another 82.00, I'm thinking why am I being charged twice and so much. It's more than my car payment. This is a lot of money. I shouldn't be charged for usuage I never used. I would like someone to please look into this for me. I am extremely upset. {Edit personal information}
Thanks for reaching out to us, we do apologize for any inconvenience.
Xfinity doesn't bill you based off of usage, it's a monthly rate for your residential or mobile services. To stop being billed For your residential services you would need to reach out to Xfinity cancel your services.
To cancel your mobile services if you're not porting your number out to a new carrier you would have to reach out to our mobile department directly.
Any ticket opened up for credit based off of usage will generally get denied as we have to have a record of cancellation to prove that the credit is warranted.
I'll be happy to take a deeper look into your concerns all you have to do is send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenny
Official Employee
•
1.5K Messages
5 months ago
@user_5cvk7e Thanks for adding a post. We can help with Xfinity Internet, Cable, Voice, and Security questions. For help with NOW products or to submit a complaint, use their support team and help page here https://www.xfinity.com/support/now.
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user_mma59
New Poster
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7 Messages
25 days ago
The internet service drops numerous times a day.
I've complained about the service for months.. and it still [Edited: "Language"].
[Edited: "Personal Information"]
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user_8o0qds
Visitor
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1 Message
14 days ago
I was charged for service I never used from 10-2025 to 3-2026. I don't have that kind of money. I went into the Xfinity store and told them. They gave me a number to call. A ticket was opened and the agent I spoke with on the phone stated she could clearly see I had no usage even before 10-2025. This is unfair to be charged all this time for usage I never used. I was unaware up till when I received an email stating I was being charged 120.57 and another 82.00, I'm thinking why am I being charged twice and so much. It's more than my car payment. This is a lot of money. I shouldn't be charged for usuage I never used. I would like someone to please look into this for me. I am extremely upset. {Edit personal information}
(edited)
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