Visitor

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2 Messages

Monday, July 28th, 2025

Filing bankruptcy on past due amount

I need to know who do I contact about my past due amount that is included in my chapter 13 bankruptcy? Can’t EVER get ahold of anyone!

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Official Employee

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440 Messages

3 months ago

Hello @user_125f3b. Thank you for reaching out on our Community Forum. We would love to assist you in making sure your bankruptcy is put on file with us. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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