1 Message
Fix my Mobile Billing
Please call me at [Edited: "Personal Information"] to resolve Mobile Billing error. I do not owe $48+ but $30 less. I spent over 2 hours with various live agents yesterday & last night without resolution.
i was gifted 2 service lines for free for 10 months. Call me please at [Edited: "Personal Information"]
XfinityEmilyB
Official Employee
•
1.9K Messages
1 month ago
@user_v8dfa3 Welcome to our community forum! Thank you for reaching out so we can make sure you're billed accurately for your Xfinity Mobile service. I'm sorry you were not able to reach a resolution after spending 2 hours with customer service. We will stick with you here until you confirm that all your questions and concerns are cared for.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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