Visitor
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4 Messages
Formal Complaint – Continued Charges After Phone Payoff and Service Termination
Hello,
Dear Xfinity Customer Support,
I am writing to formally dispute and request immediate resolution regarding ongoing charges to my account, despite the fact that my device has been fully paid off and I have switched to a different service provider.
My phone was paid off, Following this, I transferred my mobile service to Mint mobile on July 30th 2025 , effectively ending my service with Xfinity Mobile.
Despite these actions, I have continued to receive charges from Xfinity, which are unauthorized and unjustified. I request that you:
- Cease all future charges to my account immediately.
- Investigate and explain why these charges are still being applied.
- Issue a full refund for any payments made after the phone was paid off and service was discontinued.
Please treat this matter with urgency. I expect a written response within 7 business days. If this issue is not resolved promptly, I will be filing a complaint with the Federal Communications Commission (FCC) and Better Business Bureau (BBB).
XfinityRoberto
Official Employee
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2K Messages
7 days ago
Good morning! Thank you so much for reaching out to us regarding your mobile concerns. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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