Formal Complaint Regarding Service Termination Issues

Dear Xfinity Customer Support Team,

I am writing to formally raise a complaint regarding repeated issues with the termination of my Xfinity service at [Address: [Edit: personal information]]. This situation has caused me significant inconvenience, wasted time, and unexpected expenses.

I initially requested service termination at around the end of October 2024 to November 18, 2024. Despite this, in December, I received a bill for the same address while I was traveling abroad. The bill included a past-due amount of $75, which was both unexpected and unjustified since I had already requested the termination of my service.

Upon noticing the issue, I called your customer service team and was assured that a termination request had been raised and would be processed. However, today—over a month later—I am still receiving bills for the same address, indicating that the service remains active.

I just spoke with an online agent, but all they could do was arrange for another callback, further delaying the resolution. When I called again, the matter became unnecessarily complicated, requiring more of my time and effort. I was finally able to speak with someone from a specific department who had the necessary access to terminate the service immediately. It is baffling that such a straightforward process took two months to resolve. This experience is far from the high standard of service I expected from Xfinity.

I kindly request that you:

1. Investigate and rectify any charges that were wrongly billed to me after my initial termination request.
2. Investigate and verify my initial termination request date, ensuring all billing beyond that date is canceled.
3. Process a full refund for any charges incurred after my initial request date, including the $75 past-due amount if applicable.

This has been a deeply frustrating experience, and I would appreciate your prompt resolution of this matter. Please let me know if you need any further information from my side. 

Best,