Formal Dispute of Unauthorized Charges and Debt Collection Notice

Dear Xfinity Customer Support Team,

I hope this email finds you well. I am reaching out to formally dispute the outstanding balance associated with my Xfinity account [Edit: Personal Information], as I believe this charge is a result of mismanagement in processing my cancellation request.

Background of the Issue:

1. May, 2024 – I called Xfinity to request account closure due to my relocation.

2. Instead of fully processing the cancellation, my account was placed on a temporary hold by your customer retention team. This was done without my explicit written consent and without properly informing me of any future reactivation.

3. September 2024 – My account was reactivated without my authorization, and I was subsequently billed for a service I did not use.

4. Between September and October 2024, I made multiple calls requesting cancellation. After persistent efforts on my end, the account was finally closed in October 2024.

5. Despite this, I was issued a final bill for a service I never used. I also returned all Xfinity equipment as required.

6. March 6, 2025 – I received an alert from a debt collection agency regarding this disputed charge, which is extremely concerning.

Request for Resolution:

Given that I acted in good faith to cancel my account and did not authorize the reactivation, I kindly request the following actions:

• Immediate removal of the disputed charge and confirmation that my account reflects a zero balance.

• Recall of the debt from collections and assurance that it will not impact my credit report.

• If the debt has already been reported to credit bureaus, rectification and removal of any negative mark on my credit history.

• A written confirmation that this matter has been resolved.

Next Steps:

I kindly request a response within 10 business days confirming the resolution of this matter. If no action is taken, I may be required to escalate this issue by filing complaints with the Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC). I hope we can resolve this matter quickly and amicably.

Please confirm receipt of this email and provide an update at your earliest convenience.

Thank you for your prompt attention to this matter.

Sincerely,