Visitor
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1 Message
Fradulent Billing Practices
I’m sharing this post to expose a serious issue I’m currently facing with Xfinity’s billing system, which I believe amounts to fraudulent business practices — and I want to know if others have gone through this too.
Here’s what happened:
I paid my Xfinity bills in full using my debit card, well before the due date. But despite those payments clearing, Xfinity’s auto-pay system still went into my bank account and re-charged me for the exact same billing cycles. This unauthorized draft caused payment reversals and chaos in my account — making it appear as if payments weren’t made when they absolutely were.
Now I’m stuck dealing with:
- Duplicate charges for the same billing cycle
- Payment reversals due to the system trying to take money that was already paid
- An inflated account balance and disrupted service
- No real help from Xfinity’s account management team, who are telling me I still owe money, even though I’ve already paid
This is unacceptable. Their system is broken, and yet customers are the ones paying the price — sometimes twice. I’ve kept records of my payments and bank transactions, and it’s clear the error is on their side, not mine.
XfinityAirelle
Official Employee
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3K Messages
5 months ago
We really appreciate you taking the time to share what’s been going on — we hear your frustration loud and clear, and that’s absolutely understandable given what you’ve described.
What you’re experiencing definitely isn’t the experience we want for anyone, and it sounds like you’ve been incredibly diligent in tracking your payments, which is so important. When auto-pay and manual payments overlap, it can sometimes result in duplicate drafts depending on the timing, and we agree that the impact on your account shouldn’t fall on you to untangle.
We’d love to help review this more closely and get your account back on track. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_8wmhis
Visitor
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1 Message
5 months ago
Similar issue. I paid a bill, that kept saying I hadn't paid it. Then after they finally fixed the issue, tried the usual upsell garbage. Supposedly my bill would be reduced. Cool. Now it has doubled, but they are trying to pass some [Edit: Language] of it's for 2 months. Ive never had a 2 months ahead bill. Can't get anyone that is in the US, they give you the run around and attempt blaming it on the customer.
Yet get upset, when you've had enough and get mad. Xfinity is [Edit: Inflammatory].
(edited)
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Again
Expert
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32.7K Messages
5 months ago
@KaydW
If you have autopay set up why were you making a payment with your debit card well before the due date? Autopay doesn't know you've made a payment, it just knows its supposed to make a payment at a certain time each month; any payment made before that is just an extra payment as far as its concerned.
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user_2nayf3
Visitor
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1 Message
1 month ago
I too think there is somethign very wrong with Xfinity's billing. I pay the bill (sometimes late) and the next bill shows I owe double. This last month I paid what the notificaiton I got says was due, my normal monthly amount and the next day Xfinity went into my saved bank account and took out double! I now have a one month credit but their math was alrady off.
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