1 Message
Free ipad and promotion scam from Xfinity agent
I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! Since you're paying $65/month, I'll reduce it to $60/month and give you a 10th-generation iPad with a 5G line for FREE."
Thinking this was a special offer for being a long-time customer, I accepted. He asked for my SSN and had me sign a contract.
However, it turned out this was not a true promotion. Instead, I was unknowingly signing a contract to buy the iPad for $499 over two years, paying $30/month. Aadil had told me my total bill would be just $60/month, split into two parts: $30 for the mobile line and $30 for Internet service. In other words, I would get a discounted Internet bill for 24 months, and I was okay with this as long as my total monthly payment remained $60.
On December 2, 2024, I received the iPad and successfully activated the mobile line. However, my Internet bill never updated to $30/month as promised. It has now been three months, and I am still being charged $65/month for Internet and $30/month for the mobile line, plus the initial $25 activation fee for the mobile line. This means I am paying a total of $95/month instead of the promised $60/month. I cannot afford this — it's too much for me.
I tried returning the iPad, but it was not accepted because the 14-day return period had passed. I've also chatted with at least ten agents. Some told me the bill would change the following month, but nothing ever changed. When I contacted them again, they claimed they had limited access and transferred me between different teams repeatedly. This has been extremely frustrating and disappointing.
I want to continue using your services, but you are engaging in deceptive sales practices and misleading customers. If this issue is not resolved, I will file a formal complaint and stop using Xfinity services altogether. [Edited: "Solicitation"].
I have attached screenshots of my chats, bills, and signed contract for your reference.
XfinityPaula
Official Employee
•
1.4K Messages
2 months ago
Good morning user_r7ybjk. I'm so sorry to read of your experience with the ipad promotion. I know how exciting a deal like this can be, so thank you for taking the time to contact my team on our Xfinity Forums for help with sorting out the promotion and offered discounts. I would love to help and while we have limited access to the mobile side of things, we are able to work with our peers directly to help our customers out with promotion issues like this.
Please send us a direct message with your name and service address. From there we can open the request and have this fully investigated.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_1wlora
2 Messages
23 days ago
THIS IS EXACTLY WHAT I WAS PROMISED TOO AND I WAS SCAMMED TOO
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user_c9try9
1 Message
2 days ago
I had a similar experience. Trying to figure out exactly what I'm being charged right now and what I need to do about it. The billing is hard to access in my xfinity account, and hard to find itemized explanations on charges. I was told that I was getting free ipad with my internet service and that all I would have to pay was the sales tax on the ipad. I told them that I did not want xfinity mobile service, but now with the ipad, I'm being charged from xfinity mobile, and it looks like I'm also being charged for xfinity internet.
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