Visitor
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1 Message
Free Peacock Premium but being charged for it
I just recently looked at my bill and I seen i was being charged for peacock even though i was told i would recieve for 2 years free. Now I do pay the extra 10.00 for no adds but on the bill i was being charged another 13.99? I've tried calling & chatting with customer service & even went to the store over the weekend & still no one could solve my issue.
XfinityJanelle
Official Employee
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1.6K Messages
22 hours ago
Hey @user_ss8kn9 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Peacock Premium Plus. I would be more than happy to offer my assistance looking into this further for you. Peacock is included with your services, if you choose to upgrade to Peacock premium plus there is not a discount, it would be the $13.99 a month for that subscription. Please check out https://www.xfinity.com/support/articles/peacock-premium-offers for more information on Peacock.
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