Visitor
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2 Messages
Getting billed twice, XFINITY ignoring bundle
I got the internet+unlimited mobile line bundle in-store, and it's not recognizing that I have the two plans bundled - I just got a bill notification for $79.something plus a $10 servicing fee for my mobile line, even though I should only be paying $48 a month (plus a $100 one time installation fee, not disputing that) flat.
Accepted Solution
XfinityNatalie
Official Employee
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154 Messages
13 days ago
Hey there GrahamStokes1998! Thanks for posting on our XFINITY Community Forum. As a consumer myself, I understand the importance of ensuring your promotion discount is reflecting as the one you signed up for. Rest assured, you have reached the right team to assist you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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