Visitor
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1 Message
Getting dragged down by a bill I don't have
Hello,
I was an xfinity wifi user three years ago. I returned the wifi box along with the accessories to the store when i moved out of my apartment. For two years I never had any contact from them. But recently I have been receiving calls and texts about a bill I have no reason to have since I ended my service three years ago. I'm confused on why it exists and i'm concerned on how it's affecting my credit.
XfinityEricB
Official Employee
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2.6K Messages
21 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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