Visitor
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4 Posts
Ghost account billed and sent to collections
Huge bill for an unknown account under my name was sent to collections. No outstanding balance on Xfinity mobile and internet accounts. All services have been cancelled since January but I have been receiving emails of bills. I’ve gone to 2 Xfinity stores, called Xfinity support agents, and Xfinity chat to verify this bill. No one can see this bill or find any other account under my name. I was assured there will be no charges moving forward. And now a collections company has been messaging me. Need assistance to resolve this problem.
XfinityCarolyn
Official Employee
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296 Posts
13 days ago
@user_u2pyor Thanks for reaching out to us about your account. I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_u2pyor
Visitor
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4 Posts
13 days ago
Update: There is no added insight or assistance given. They verified no outstanding bill. I was advised to dispute collections company. They did not take any other action
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