Visitor
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1 Message
Got mischarged after canceling service
Hey I'd gotten charged for several months while I had actually gone in and canceled my service, and can't seem to find any was to message or email would prefer so to have proof of the conversation.
EG
Expert
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113.8K Messages
9 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.9K Messages
9 days ago
Thank you for reaching out, N0g02! We're sorry to see you go! Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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