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user_1gbube
1st Topic

Visitor

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2 Messages

10/14/2026 1:54 PM

Have 3 account's with 2 separate addresses and 2 separate emails

Trying to make a payment on [Edited: "Personal Information"], but it keeps switching me over to[Edited: "Personal Information"] my account 

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Updated 

3 days ago

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XfinityAngie

Official Employee

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3.1K Messages

4 days ago

 

user_1gbube, thank you for reching out to us through Xfinity Forums. I am sorry to hear you're having trouble making a payment. Are both of these addresses linked? Are you going to the website xfinity.com/myaccount or are you using the Xfinity app? 

 

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user_1gbube

Visitor

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2 Messages

I dont believe so how can I find out?

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3 days ago

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XfinityAngie

Official Employee

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3.1K Messages

 

user_1gbube, I can take a look. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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3 days ago

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