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Friday, May 29th, 2026 11:09 AM

Have an account representative call my Wife and she will give you my number and you to call me now ASAP. Please and Thank you!

Have Customer Service Contact me R***** D***** who is the Husband of S****** D*****. Xfinity Breached the Contract that bot parties had agreed upon that was negotiated with me by a Xfinity Sales Agent. Both Me and the Sales Agent Understood that call was recorded. The agreement was "Free" Ipad with 5G and I only had to pay taxes on it. Taxes were initially paid before receiving Ipad as agreed upon during phone discussion of contract negotiations. I only was able to see the Xfinity Bill and not the Xfinity Mobile Bill which was on Autopay on her card instead of autopay through checking account like Xfinity account. And we were promised 1 FULL Year of 5G Service for 0.00. I repeated asked the sales agent to confirm that we got a 0.00 "FREE" 5G IPAD and 1 FULL YEAR of XFINITY MOBILE 5G Service for 0.00 "FREE". I did not sign any agreements other than that. I only confirmed texts which Sales Agent repeated said was to pay for the taxes for the Ipad. To my dismay you have been wrongfully taking money from her account whether it be accidental or not for a Month Service Fee as well as payments for the FREE 0.00 Dollar Ipad. I am officially cancelling this now. I expect ALL Money refunded back in the account within 30 Days. If Not, I will Cancel the Xfinity service as well. This is not a dispute, their will be no further negotiating ANY contracts on both accounts. I believe I have made myself crystal clear. You can reach me at the number my wife will give you. Leave a message and contact Name and number of the representative that will be discussing the refund of my family's money, If you call my wife S****** D*****, you will be instructed to call me. Thanks and have great day! Sincerely, R***** D*****

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3K Messages

4 hours ago

 

user_enzuhi Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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