Visitor
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1 Message
Have to go in person to pay?
Hello! I’ve been an xfinity customer for a year now soon to be 2 in a few weeks and I’ve always been able to pay online but now all of a sudden I am not able to anymore. It says I have to go in person and the main issue with that is I live on a military base (I am currently active duty), I have no car so I am not able to even go to the In person store and it is also pretty decently far away! Which is really inconvenient nor fair to me. If there is a way to fix this so I could at least make a payment on the phone or through the mobile app again that would be really nice because I have no other choice otherwise.
XfinityKei
Official Employee
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2.4K Messages
15 hours ago
@user_asazlz Thank you for your service! I’m sorry to hear you're having an issue with paying online. Have you tried the website https://www.xfinity.com/overview and the Xfinity app?
Have you tried clearing the cache and cookies in your browsers and trying incognito mode?
Paying through the automated system 800XFINITY (1-800-934-6489) is also an option.
Have you tried this route?
If you're seeing any messages stating your payments are blocked and to pay in person our team can take a closer look to see what's going on.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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