Help account charges are incorrect

I am a customer of xfinity since 2019. My issue I am experience my service was disconnected for nonpayment due to issues with service.mi am being billed internet my service has been working incorrectly for months and the security system tablet is showing an error message I am unable to put in the passcode and I am being billed I am unable to speak to someone to resolve the payment errors I did once via text and they connected the service but didn’t correct the bill and service is disconnect the next day. I refuse to pay for service that is not working.

Responses

XfinityFrank

Official Employee

•

1.3K Messages

1 month ago

Hi there, @user_ez12u2! Thanks for reaching out to us here on the Community Forum! We would be more than happy to review your billing and service concerns! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

4

0

U

user_ez12u2

4 Messages

@XfinityFrank No the question is not answered and the xfinity is attempting to try to force me to pay before making adjustments

(edited)

Like

Reply

1 month ago

0

XfinityRay

Official Employee

•

2.7K Messages

We are happy to check further on this situation and want to help, user_ez12u2! We would need to access your account so we can take a look at everything. We normally apply a credit once the issue is resolved. There are times, if it is a long term issue, that credits need to be applied before the resolution.

Please send us a direct message at your convenience with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_ez12u2

4 Messages

please help with the inquiry

Like

Reply

1 month ago

0

XfinityMarcos

Official Employee

•

2.3K Messages

Are you able to send us a DM using the steps provided previously? We can research your account and figure this out together.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

EG

Expert

•

109.7K Messages

1 month ago

Concern moved here to the Billing help section.

2

0

U

user_ez12u2

4 Messages

@EG please help

Help account charges are incorrect

I am a customer of xfinity since 2019. My issue I am experience my service was disconnected for nonpayment due to issues with service.mi am being billed internet my service has been working incorrectly for months and the security system tablet is showing an error message I am unable to put in the passcode and I am being billed I am unable to speak to someone to resolve the payment errors I did once via text and they connected the service but didn’t correct the bill and service is disconnect the next day. I refuse to pay for service that is not working.

Like

Reply

1 month ago

0

Again

Expert

•

31.4K Messages

@user_ez12u2

You need to send that direct message to Xfinity Support so that the employees here can help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

1 month ago

0

user_ez12u2

Help account charges are incorrect

XfinityFrank

user_ez12u2

XfinityRay

user_ez12u2

XfinityMarcos

EG

user_ez12u2

Help account charges are incorrect

Again

New to the Community?