2 Messages
Help adding unlimited data addon, website not working
I cant seem to add unlimited plan get the error below. xfinity chat is of no help please assist ..
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XfinityThomasC
Official Employee
•
2K Messages
1 month ago
Hello, @azzalinko and thank you! I really appreciate you being a member of the Comcast Family! My apologies for the last response. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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