user_0rbwrr thank you for using the Xfinity Community Forums to reach out regarding your billing. I am the perfect person to assist you with clearing up any and all billing related questions. I know the importance of clarity when it comes to what you are paying hard-earned money for.
I will say, if one of our other teams attempted to pitch you mobile service in the past, this is only because they want to help you save some money on what your currently spending monthly on phone services. We have a variety of ways to help customers cut cost and actually improve their overall service in the process. Nothing better than improved service at a lower price point, wouldn't you agree?
Addressing the billing matter, can you elaborate a bit on the specific issue you are looking for assistance with? Did you happen to see an unexpected charge on the bill or a line item amount that was higher than originally anticipated?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_0rbwrr
Visitor
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3 Messages
2 months ago
Just spent 45 mins on a chat and all she wanted to do was sell me a phone plan I don’t need a phone I need help with a billing issue
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