1 Message
Help with a Billing Issue
Hi,
Since your abysmal automated phone system makes it nearly impossible to reach a live human being, I'm resorting to this option.
I was under the impression that those of us in the San Francisco Bay area who lost the local sports channels would receive a credit on our bill if we don't opt to upgrade to another sports package. In my case, not only do I not see a credit on my upcoming bill, but it actually shows a $7 increase from my last bill. This makes no sense and requires an explanation and hopefully a downward adjustment to my bill.
I would really appreciate hearing from a real human being if that option is still possible.
Thank you.
[Edited: "Personal Information"]
XfinityEricB
Official Employee
•
2.1K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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