Visitor

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3 Messages

Saturday, August 30th, 2025

help with bill payment

I received an email from Xfinity saying my bill was overdue. This bill is on autopay and the bank has verified payment. How can I get you to update/correct my account?

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Expert

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113.9K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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3 Messages

No, it was not. Tried to find direct message link but did not find it.

Official Employee

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1.9K Messages

user_e3i7z4 Good evening, I hope your weekend is treating you well. Our Xfinity Forums team takes pride in providing the billing assistance you seek. You mentioned having an issue getting that direct message sent over to us.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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2.7K Messages

1 month ago

user_e3i7z4, Hi there! Thanks for taking the time out of your day to reach out. I can completely undersand the concern with getting an email saying it's overdue when on autopayments. Youv'e knocked on the right door in virtual land. Our team of experts is happy to assist with billing concerns such as this over social media. We can help. 

To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Visitor

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3 Messages

@XfinityGabriel​ No, because there is no direct message link on the Facebook Comcast Xfinity Customer Service and Support discussion page. Is there anything else I can do?

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